Last updated: August 2026
This policy explains how EVChargd (ABN 43 152 377 989) delivers your order and how returns, refunds and cancellations work. It applies alongside our Terms & Conditions. Nothing here limits your rights under the Australian Consumer Law.
What we deliver
EVChargd primarily provides an EV charger installation service, carried out at your property by a licensed, insured electrician. In many cases the charger unit is supplied by you or your dealership and we install it; where you ask us to, we also supply the charger as part of the job. So "delivery" of your order usually means the completed, tested and certified installation at your address — not a parcel in the post.
Delivery & timeframes
- •Once your order is confirmed, we contact you to schedule a site assessment and book your installation.
- •If your car is on the way, we aim to complete the installation before your delivery date — that's our core promise.
- •Where we supply the charger, the unit is brought to your property and installed as part of the booked job; we don't post hardware separately unless specifically agreed.
- •Installation is available across our NSW service area and, by arrangement, more broadly. We'll confirm timing for your location when we book.
- •On completion you receive a Certificate of Electrical Compliance.
Changing or cancelling your order
Plans change — just let us know as early as you can.
- •Before we've scheduled work or ordered hardware, you can change or cancel your order for a full refund of anything paid.
- •Once we've incurred costs on your behalf (for example a booked electrician or a charger ordered specifically for you), we may deduct reasonable costs actually incurred before refunding the balance.
- •To change or cancel, call 1300 321 090 or email info@evchargd.com.au.
Returns & refunds
Your rights under the Australian Consumer Law always apply and are not excluded by this policy. In summary:
- •Faulty hardware. If a charger we supplied is faulty, not fit for purpose, or doesn't match its description, you're entitled to a repair, replacement or refund. Chargers also carry the manufacturer's warranty, and we'll help you claim it.
- •Installation workmanship. If our installation isn't carried out with due care and skill, we'll put it right. Contact us and we'll arrange it.
- •Change of mind on installed equipment. Because a charger is hard-wired and fixed to your property, we generally can't accept a change-of-mind return once it's installed. Your consumer guarantee rights for faults still apply.
- •Hardware not yet installed. If you've paid for a charger we haven't yet installed and you change your mind, contact us — we'll work out a fair outcome, less any costs already incurred.
Faulty or damaged on arrival
If a charger arrives damaged or develops a fault, contact us on 1300 321 090 or info@evchargd.com.au as soon as you notice it. Tell us your name, address and what's wrong (a photo helps), and we'll arrange an inspection, repair, replacement or refund as appropriate.
How refunds are processed
Approved refunds are made to your original payment method. If you paid using a buy-now-pay-later provider such as Afterpay, or by card or bank transfer, the refund is returned through that same method, and any repayment plan is adjusted with the provider accordingly. Refunds are typically processed within a few business days of approval, though the time to appear can depend on your provider or bank.
Contact us
EVChargd (ABN 43 152 377 989)
Phone: 1300 321 090
Email: info@evchargd.com.au